SUPPORT PROGRAMS
Having your own computer staff requires expensive salaries, benefits and the ever-present threat of your staff leaving-usually about the time they are trained and needed. The number one reason that tech people leave is the lack of challenging growth opportunities (which are usually hard to provide in a small company).
That's why we created the Results! Plus Program-to provide you with all the benefits of having your own in-house computer department, without the accompanying costs and hassles.
Our program is simple. Just sign up for the level of support your company needs now, then expand or reduce your level of support as your needs change.
As "your" computer department we fulfill three very important needs:
1. Provide strategic advice.
2. Keep your systems running optimally.
3. Reduce your support costs.
HOW THE PROGRAM WORKS
Here is a brief overview of how to start and what to expect.
1. Design the Alliance and Determine your Agenda
We have made it easy to get started. The first meeting has three primary
objectives: design the alliance between our two companies, determine your
agenda and analyze your current system. With this information we craft a
support program that gives you just what you want and nothing more.
2. Document your System and Complete Initial Work
The next step, is to document the critical elements of your system and place
it on-line. You will have direct access, via our website, to your system
documentation and our work logs. If we identified any problems or you requested
special work, we complete these tasks at this time.
3. Monitor your System and Provide Ongoing Assistance
Our regular work includes monitoring critical elements of your system, onsite
visits to complete scheduled tasks and special projects.
SUPPORT PROGRAMS OFFERED
We have structured our support programs to be both affordable and flexible. You have three choices: Gold, Silver and Bronze level support.
| PROGRAM ELEMENTS |
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| Continual monitoring of Internet-connected servers and software |
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| System log monitoring |
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| Monitoring of disk space usage |
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| Software update notification |
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| E-mail of status report |
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| Number of onsite and phone support hours per month |
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| Access to technician's cell phones |
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| Approximate time to respond to critical network failures |
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| Eligibility for bulk hour discount purchases |
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| COST |
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For a brochure that explains all aspects of our support programs, click here and you will be emailed one.
supportprogram@justresults.com
Copyright © 2000 Just Results!
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